Privacy Policy

https://www.bamboosg.co.uk/ (“We”) are committed to protecting and respecting your privacy.

This privacy policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 & GDPR (the Act), the data controller is Bamboo Smart Growth of 27b High Street, Northwich CW9 5BY

Information we may collect from you

We may collect and process the following data about you:

1. Information that you provide by filling in forms on our site https://www.bamboosg.co.uk/ (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information [when you enter a competition or promotion sponsored by Bamboo Smart Growth, and] when you report a problem with our site.
2. If you contact us, we may keep a record of that correspondence.
3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
4. Details of transactions you carry out through our site and of the fulfillment of your orders.
5. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Data we may hold

1. Your Full name
2. Your business or company name
3. Your company logo
4. Your phone number
5. Your mobile phone number
6. Your email address
7. Your business postal address
8. Your business description
9. Links to your Social Media accounts
10. Invoices we have sent you

How we may communicate with you

1. Email
2. Text
3. Mobile phone notification
4. Phone call
5. WhatsApp
6. Skype
7. Twitter
8. Post
9. All other current and future social media platforms

We will only keep your data for a limited period

1. We will keep members personal data up to six years.
2. Invoices and accounts documentation will be kept for the time-period dictated by law.

Requesting that personal data be removed from the website earlier than 6 years

If you would like us to remove your data from our database, you must send an email requesting data removal to hello@BamBooSG.co.uk

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

[All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology].] Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

1. To ensure that content from our site is presented in the most effective manner for you and for your computer.
2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
3. To carry out our obligations arising from any contracts entered into between you and us.
4. To allow you to participate in interactive features of our service, when you choose to do so.
5. To notify you about changes to our service.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these via hello@BamBooSG.co.uk

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
2. If Bamboo Smart Growth or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Bamboo Smart Growth, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 27b High Street, Northwich CW9 5BY.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

For the sake of clarity surrounding GDPR

You will receive communications from us if you are or have been, a customer of www.bamboosg.co.uk/ and Bamboo Smart Growth or its holdings. As a customer, it’s essential that you stay on our list so that you receive update notices on products you may have bought and news about the https://www.bamboosg.co.uk/ and Bamboo Smart Growth and its holdings. If you wish to unsubscribe, we are sorry to see you go but be aware that you will not receive any more communications from us that include marketing or product updates, please use the link in our email communications to you to unsubscribe. If you decide to purchase from us AFTER you have unsubscribed from our mailing list, we reserve the right to send you purchase information on those products you have bought at that time. By Unsubscribing from our mailing list, you do not explicitly unsubscribe from the site itself. This is a separate procedure as defined below.

GDPR – You have the right to ask us to remove all data that we hold on you that may be personally identifiable as an individual. – if you do request that all data is deleted, your online access to products you may have bought will be also be rescinded due to the necessity of you having access to an account on our various websites that may identify you. We reserve the right to hold information on your purchases for tax purposes for up to 10 years.

Our email service to you. We use Mail Chimp a professional secure and notable email marketing company that allows us to track interaction, manage unsubscribe and access our data for GDPR compliance.

As a data controller we take your privacy seriously. We will never sell, rent or make available your data to anyone other than Payment Processors(our payment data processor) or government officials in line with Law.

We use Google analytics, Facebook Pixels and other means of tracking customer interaction with our Website. If you do not want this data used, please block all cookies by following this guide (https://www.howtogeek.com/241006/how-to-block-third-party-cookies-in-every-web-browser/). Be aware however, that if you block cookies that are in use to make this website function, you may experience purchase issues.

This privacy statement reviews how https://www.bamboosg.co.uk/ and Bamboo Smart Growth and its holdings collects and uses the personal information you provide on our Website: www.bamboosg.co.uk. It also outlines the options available to you with regards to our use of your personal information and how you can access and update this information.

Personal Information

As is the standard policy of most Web sites, www.bamboosg.co.uk/ and Bamboo Smart Growth and its holdings automatically gathers information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

We use this information to:

1. Respond to customer service requests
2. Send you a newsletter
3. Respond to your questions and concerns
4. Improve our Web site and marketing efforts
5. Potentially conduct research and analysis
6. Potentially display content based on your interests

Choice/Opt-Out

You may choose to stop receiving communications from us including our newsletter or marketing emails by following the unsubscribe instructions in these emails or you can contact us at hello@BamBooSG.co.uk.

You may also opt out of cookies by following the instructions here (https://www.howtogeek.com/241006/how-to-block-third-party-cookies-in-every-web-browser/)

Information Sharing

We do not sell your personal information to third parties. We will share your personal information with third parties only in the ways that are described in this privacy statement.

We may also disclose your personal information:

1. As required by law such as to comply with a subpoena or similar legal process.
2. When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
3. If https://www.bamboosg.co.uk/ and Bamboo Smart Growth and its holdings are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
4. To any other third party with your prior consent.

Payment Processors

If you choose to use Payment Processors as the payment gateway to complete and pay for your order, you will provide your credit card number, directly to Payment Processors. Payment Processors privacy policy will apply to the information you provide on the Payment Processors Website.

Cookies and Other Tracking Technologies

As is the standard policy of most Web sites we may use cookies, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include personal information.

Web beacons

Web beacons allow us to gauge the effectiveness of our customer communications and marketing campaigns. Pages on this website contain electronic images known as web beacons (sometimes called single-pixel gifs) and are used in conjunction with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.

We use a third party to gather information about how you and others use our website. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.

Links to Other Websites

Our Website includes links to other websites whose privacy practices may differ from those of Elegant Marketplace. If you submit personal information to any of those sites, your information is governed by their privacy statements. It is our suggestion that you carefully read the privacy statement of any website you visit.

Security

When we collect personal information directly from you, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. If you have any questions about security you can contact us at hello@BamBooSG.co.uk.

Additional Policy Information

Our Website includes widgets, which are interactive mini-programs that run on our site to provide specific services from another company. Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it.

Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, contact us at hello@BamBooSG.co.uk or preferably, access your own account information by logging into your account here and amending the records yourself.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to;

Post: 27b High Street, Northwich CW9 5BY

Email: hello@BamBooSG.co.uk

Telephone: 01606 536648.